Privacy policy
Before we dive into the privacy policy, let me assure you that your privacy is a top priority
for us at VacaVentures Group LLC. We understand the importance of safeguarding your personal information and are
committed
to maintaining the confidentiality and security of the data you entrust to us. Our privacy
policy outlines
how we collect, use, and protect your information, ensuring transparency in our practices.
Introduction
Your trust is important to VacaVentures Group LLC, and its affiliated businesses, and we want you to understand
how we gather, use, and share information. This privacy statement explains our practices regarding
the information we receive from you when you visit any of our websites, including but not limited
to https://www.vacagroups.com, access or use any of the mobile software apps we make accessible
(the "Apps"), or buy or utilize any of the services we offer through our various channels, such as
but not limited to our Websites, Apps, and call centers (the "Services"). You accept the terms and
conditions of this Privacy Policy and the related Terms and Conditions by visiting any of our
Websites, using any of our Apps, or purchasing or using any of our Services.
Personal information
A. Personal Data That We May Gather: "Personal Information" is any data that pertains to
or uniquely identifies you as a specific individual, such as:
- Full names.
- Contact details (email, phone number, address).
- Payment information
- Passport details (for international travel)
How We Might Gather Personal Data
Personal information may be gathered by us and our third-party service providers in a number of
ways, including:
- Through the Services: When you make a booking or sign up for a promotion through the Services,
we may gather Personal Information about you.
- Offline: When you contact customer care, for example, we may gather Personal Information from
you offline.
- From Other Sources: To the extent authorized by applicable law, we may get your Personal
Information from other sources, such as public databases, joint marketing partners, social media
platforms (including from users with whom you are friends or otherwise associated), and other
third parties.
3.How We Might Use Personal Data
We could employ personal data to:
- To finish and fulfil your reservation or purchase, including processing your money, getting in
touch with you about it, and giving you any necessary customer support. For the purpose of
making trip reservations, we use passport information.
- To answer your questions and carry out your requests, including sending you newsletters.
- To communicate with you for administrative matters, such as updates to our terms, conditions,
and policies as well as information about the Services.
- To the degree authorized by law, send you marketing materials we think you'll find interesting.
- To display items and offers that are customized for you in order to enhance your experience on
the Services.
- To promote our services and products
- To enable you to take part in raffles, competitions, and such promotions, as well as to manage
these events. There may be additional restrictions for certain of these activities that detail
how we use and disclose your Personal Information. You must abide by any such regulations if you
choose to join, therefore we advise that you read them carefully.
- To provide social sharing capabilities.so that you can message someone else using the Services.
By utilizing this feature, you are confirming that you have permission to give us your friend's
name and email address.
- for operational and growth-related business goals, such as data analysis, audits, fraud
monitoring and prevention, developing new products, augmenting, improving, or changing our
Services, detecting use patterns, and evaluating the success of our marketing initiatives.
- To the extent that we deem it necessary or appropriate: (a) under applicable law, including
laws outside your state or country of residence; (b) to respond to requests from public and
governmental authorities and self-regulatory organizations, including public and governmental
authorities and self-regulatory organizations outside your state or country of residence; and
(c) to comply with legal process; d) to enforce our terms and conditions; e) to protect our
operations, assets, or interests or those of any of our affiliates; f) to protect our rights,
privacy, safety, or property and/or that of our affiliates, you, or others; and g) to enable us
to pursue available remedies or lessen the damages that we may sustain.
4.How personal information may be disclosed
- The following organizations may receive disclosures of or transfers of your personal
information. These organizations, with the exception of our corporate affiliates and service
partners, are not under our control, and any Personal Information disclosed to them is subject
to the privacy policies and security procedures of the relevant organization. As a result, we
advise you to carefully read the privacy statements of any company whose goods or services you
buy through the Services:
- To other travel-related businesses that we collaborate with to offer a component of the
Services, such Tour & Travels consolidators or aggregators, other travel agencies that give
users access to their travel-related inventory through the Services, and travel insurance
organizations.
- To our business partners, who may provide their goods or services on the Services, who may have
sent you there from another website or online service, or to whom the Services may link. We
advise you to carefully read the privacy statement for each of these websites and online
services.
- To our third-party service providers who offer services including email delivery, auditing,
customer support, data analysis, payment processing, order fulfilment, information technology,
and associated infrastructure. We impose confidentiality duties on the data we give to
third-party service providers, and they are only allowed to use it for the purposes specified in
those obligations.
- To third-party sponsors or managers of polls, drawings, competitions, and such promotions.
- To allow recipients of messages you send over the Services to recognize you. Additionally, you
have the option to expose your personal information on message boards, chat, profile pages,
blogs, and other sites where you may submit content. Please be aware that everything you reveal
or publish through these services becomes public and may be seen by other users and members of
the public. When selecting to reveal any information on the Services, we strongly advise you to
use extreme caution.
- In connection with your social sharing activity, subject to your social media account settings,
the friends you have connected to your social media account, other website users, and your
social media account provider, such as if you link your social media account to your services
account or log into your services account from your social media account. By linking your
Services account to your social media account, you permit us to share information with the
provider of your social media account, and you acknowledge that the social media site's privacy
policies will apply to how the information we provide is used. Do not link your social media
accounts to your accounts for the Services or take part in social sharing if you do not want
your Personal Information to be shared with other users or the provider of your social media
account.
- We anticipate that the information we have gathered, including personal data, would be
transferred to the surviving corporation in a merger or the acquiring entity in the case of a
merger, reorganization, dissolution or similar corporate event, or the sale of all or nearly all
of our assets. All such transfers are subject to our obligations under our Privacy Policy
regarding the privacy and confidentiality of such personal data.
- As we deem necessary or appropriate: (a) in accordance with applicable law, including laws
outside of your state or country of residence; (b) to comply with legal process and to stop,
detect, or otherwise deal with abuse, fraud, or criminal activity; (c) to respond to requests
from public and governmental authorities and self-regulatory organizations, including public and
governmental authorities and self-regulatory organizations outside of your state or country of
residence.
5.Additional Information
Additional Information We Might Gather:
Any information that does not specifically identify you or that does not directly link to an
individual is referred to as "Other Information." We may only use Other Information for the reasons
for which we use and disclose Personal Information, as described in this Privacy Policy, if we are
required by applicable law to regard it as Personal Information. Other information could include,
for instance:
- Device and browser details
- info on app usage
- Information gathered via pixel tags, cookies, and other methods
- Demographic data as well as additional information you gave
- information in aggregate
6.How We Might Gather Additional Data
Various methods may be used by us and our third-party service providers to collect other
information, such as:
- By using your browser or device: Most browsers or your device automatically collect
certain information, including your Media Access Control (MAC) address, computer type (Windows
or Macintosh), screen resolution, operating system name and version, device manufacturer and
model, language, Internet browser type and version, and the name and version of the Services
(such as the App) you are using. We make use of this data to make sure the Services work
effectively.
- Through your use of the App: As you download and use the App, we and our service
providers may track and gather information about your usage of the App, including the date and
time the App on your device accesses our servers, as well as the information and files that have
been downloaded to the App based on the device you are using.
- Utilizing cookies:tilizing cookies: Cookies are data files that are directly saved on
the computer you are using. In general, cookies let us gather data about your browser type, how
long you spend using the Services, the pages you visit, your preferred language, and other
anonymous or fictitious traffic information. For further details, please visit our cookie policy
here.
- Using pixel tags and other similar technologies: Pixel tags (also referred to as web
beacons and clear GIFs) may be used in connection with some Services to, among other things,
track the actions of users of the Services (including email recipients), evaluate the
effectiveness of our marketing campaigns, and compile data regarding usage of the Services and
response rates
- Utilizing Flash Local Shared Objects ("Flash LSOs") and other comparable technologies from
Adobe: We could gather and keep data on how you use the Services via Flash LSOs and other
technologies, among other things. Utilizing the options on the Website Storing Settings Panel,
you may modify your Flash player's settings to prevent the storage of Flash LSOs on your
computer. Flash LSOs can also be managed by visiting the Global Storage Settings Panel and
according to the instructions (which may include instructions on how to remove already-existing
Flash LSOs, for example) (referred to as "information" on the Macromedia site).
- IP Address: Your Internet Service Provider will automatically assign a number known as
your IP address to the computer you are now using. Every time a user visits the Services, an IP
address may be recognized and automatically stored in our server log files together with the
date and time of the visit and the page(s) that were accessed. Many websites, programs, and
other services routinely collect IP addresses as part of regular operations. In order to run the
Services, determine usage trends, identify server issues, and more, we need IP addresses. Your
IP address may also allow us to determine a general location for you.
- Physical Position: Using satellite, mobile phone tower, or Wi-Fi signals, for instance,
may allow us to determine the precise location of your device. For the purpose of offering, you
specialized location-based services and content, we may utilize the precise location of your
device. We could also provide our marketing affiliates access to the precise location of your
device so they can show you geo-targeted advertisements. You may be able to accept or disallow
such usage and/or sharing of your device's location, for example, through the settings on your
device. If you do, it's possible that we and/or our marketing affiliates won't be able to offer
you the pertinent tailored services and information.
- From you: When you willingly submit it, information like your preferred method of
contact and specific travel requirements (for instance, those related to a handicap or food
constraint) is gathered.
7.Supplemental Services
The privacy methodologies of any third parties, including any third-party supplier or intermediary,
any third party operating any website or service to which the Services link, or any third party
that incorporates a widget on the Services, are not covered by this privacy statement, and we
disclaim responsibility for them (for example, the Facebook Like button or share buttons). The
presence of a link on the Services does not imply that we or our affiliates support the website or
service being connected to. Additionally, we disclaim all liability for any Personal Information
you disclose to third parties through or in connection with the Apps. Examples of these third
parties include Facebook, Apple, Google, Microsoft, and any other app developer, app provider,
social media platform provider, operating system provider, wireless service provider, or device
manufacturer.
8.Unaffiliated Advertisers
When you access and use the Services and other websites, apps, or online services, we may work with
third-party advertising companies to show you advertisements for products and services that may be
of interest to you based on information about how you access and use those websites, apps, and
online services on any of your devices. These businesses could accomplish this by identifying or
placing a special cookie on your browser (including through use of pixel tags). They could also
employ these technologies and other data they and we gather about your online activities to
identify you when you use other devices, like a laptop and a mobile phone
9.Period of Retention
Unless a longer retention time is needed or authorized by law, we will only keep your personal
information as long as it takes to accomplish the objectives listed in this privacy policy.